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Export your leading 20 ranking keywords from the Performance tab, search each in an anonymous Maps session, record the main category of the leading 3 outcomes, and compare to your own. An inequality on high-volume questions is the highest-leverage single edit in regional SEO. Set this audit with our for standards.
Neither extreme is right. Posts do not straight move local pack position. They do lift click-through in the local panel, occupy space that would otherwise appear a competitor, and feed freshness signals into the 2026 AI summary generator. The item and offer brochures, by contrast, have become materially more crucial this year now that Google Maps pulls products into its AI responses.
Posts end after 7 days however stay archived on the profile. Publish at least one per week.
Great for grand openings, seasonal trunk programs, and time-limited workshops. The event schema feeds into Google Maps occasion discovery and is among the few places where structured calendar information surface areas natively inside the profile. Offer posts support a coupon code, an optional expiry date, and a specific terms-of-use field.
Rotate deals monthly; a profile perpetually promoting the exact same 15% off signals staleness to users and to the summary generator. The Products tab holds private SKUs with picture, name, rate, description, and optional CTA. In 2026, Google Maps AI summaries pull directly from item entries when a user asks "does anyone close-by sell X", making this the single most underused surface in GBP.
Every item entry is a small landing page inside the profile. Posts, items, and uses now feed into the Maps position summary in addition to reviews and your profile description. Keep at least one post active at all times, revitalize the item catalogue quarterly, and write item descriptions with the uniqueness a summary generator can ground on components, products, service scope, warranties.
[target1:anchor_exact1]What has altered in 2026 is that review content now feeds two distinct surfaces: the traditional star-rating and bit stack, and the AI-generated summary paragraph above it. The Q&An area has silently ended up being more essential for the same factor answers are a grounding source for AI actions. Messaging is a conversion channel that the majority of SMBs still end.
React to positive reviews briefly and particularly (discuss what the reviewer pointed out the meal, the treatment, the result). React to negative reviews determined and factually, provide an offline channel, and never ever argue. Never copy-paste the same line throughout 5 reviews Google's replicate detection flags it and it looks inexpensive to the next consumer reading the profile.
Build the demand into the functional workflow post-service SMS, e-mail receipt footer, QR code on the counter rather than running periodic evaluation drives. Never ever offer incentives for reviews; Google's policy enforcement on this is stringent and automated. Any Google user can ask and address questions on your profile. That means a rival or a misinformed consumer can release a wrong response that sits at the top of your Q&A panel forever.

If you do not answer within 24 hours consistently, Google auto-disables the Message button to safeguard user experience. Incorporate with the Organization Messages API if you run a consumer support platform (Intercom, Zendesk, HubSpot) otherwise path messages to a staffed channel your group really sees.
Generic luxury evaluations like "Terrific service" have actually always been low-value. In 2026 they are likewise lost summary tokens. Ask for specifics in the request itself "What stuck out about the check out?" triggers detail, while "How was your experience?" prompts unclear. Our covers associated entity and grounding ideas. Profiles with richer media get more views, more calls, and more direction demands.
The 2026 media panel surface areas a mix of owner-uploaded and customer-uploaded properties, and rewards profiles that progressively refresh the owner side. The single wide image that anchors the profile header. 1,080 x 608 pixels minimum, 16:9 ratio. Select something evocative and top quality, not a generic stock shot. Google periodically auto-rotates covers from customer publishes if no owner cover is set a reason to set one clearly.
Tight crop, strong background, readable at favicon size. The logo is what appears next to AI-generated summaries and in the local pack listing on desktop test how yours renders at 64 pixels square. Upload at least five of each. Shoot throughout business' best-looking hour (sundown outside, lunch-rush interior) rather than empty on a Monday early morning.
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